Skip to main content

​
Plans, credits & invoices

Everything about money in WazobiaMail happens on the Billing screen at https://app.wazobiamail.com/dashboard/billing. No API needed — this page is the plain-language tour of what is on it: your plan, your email credits, and every invoice you have ever been given.

​
Your plan

The plan card shows your current plan name, how you pay for it (monthly or yearly) and the date through which it is already paid:
  • Automatic renewal is on by default — the switch reads Generate renewal invoices automatically. A new invoice for the next period is created before the current one ends; pay it and the plan keeps running without a gap.
  • Turn the switch off to stop renewing — the plan then stays active through the period you have already paid for, and simply ends there.
  • Select Upgrade plan next to Buy email credits any time your sending has outgrown the plan. Bigger plans bring higher mailbox storage and allowance for sending; the exact amounts per plan are at Billing.

​
Pay an invoice

Invoices are listed with their number, purpose, amount, status and dates:
  • Select Actions → Pay invoice on an unpaid (open) invoice — a card checkout from your payment provider opens in a window, and the status flips to paid the moment it confirms.
  • Select Actions → Download to get the invoice as a PDF for your bookkeeping.
  • If a payment attempt fails, the invoice stays open — pay it again from a card or account with enough funds.
While an invoice is open and unpaid, new purchases and upgrades wait until it is settled. Pay outstanding invoices first — the Billing screen tells you exactly that when it notices them.

​
Email credits

Email credits are what sending consumes: mail sent through your apps or the API eats them up, and both give you the path to buy more.
  • Buy email credits takes a pack of credits through checkout.
  • Credit history lists every in and out entry — purchases, usage, and adjustments called things like plan allowance, each with a reason line, a marked +/− amount, and the running balance after that entry. This is the cleanest way to see why the balance went down.
Keep an eye on the balance when your sending volume is planned: buying a little more often is better than running empty right on your campaign day.

​
Invoices and bookkeeping

Every paid invoice stays on the screen forever — filter or page through them for a particular month. Each invoice shows the purpose (the plan, the credit pack) so your accountant can tell them apart at a glance. VAT or company details printed on it come from your profile — keep that filled in.

​
Payment problems and refunds

Billing

Plans, credit amounts and renewal in detail (API users).

First day with WazobiaMail

Account, plan, domain and the first mailboxes.