> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wazobiamail.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans, credits & invoices

> Managing your WazobiaMail money in plain language — plan renewal, buying email credits, paying and downloading invoices.

# Plans, credits & invoices

Everything about money in WazobiaMail happens on the **Billing** screen at
[https://app.wazobiamail.com/dashboard/billing](https://app.wazobiamail.com/dashboard/billing). No API needed — this page is the
plain-language tour of what is on it: your plan, your email credits, and every
invoice you have ever been given.

## Your plan

The plan card shows your current plan name, how you pay for it (monthly or
yearly) and the date through which it is already paid:

* **Automatic renewal is on by default** — the switch reads *Generate renewal
  invoices automatically*. A new invoice for the next period is created before
  the current one ends; pay it and the plan keeps running without a gap.
* Turn the switch off to stop renewing — the plan then stays active through
  the period you have already paid for, and simply ends there.
* Select **Upgrade plan** next to **Buy email credits** any time your sending
  has outgrown the plan. Bigger plans bring higher mailbox storage and
  allowance for sending; the exact amounts per plan are at
  [Billing](https://docs.wazobiamail.com/docs/guides/billing.md).

## Pay an invoice

Invoices are listed with their number, purpose, amount, status and dates:

* Select **Actions → Pay invoice** on an unpaid (open) invoice — a card
  checkout from your payment provider opens in a window, and the status flips
  to paid the moment it confirms.
* Select **Actions → Download** to get the invoice as a PDF for your
  bookkeeping.
* If a payment attempt fails, the invoice stays open — pay it again from a
  card or account with enough funds.

> [!WARNING]
>
> While an invoice is open and unpaid, new purchases and upgrades wait until
> it is settled. Pay outstanding invoices first — the Billing screen tells you
> exactly that when it notices them.

## Email credits

Email credits are what sending consumes: mail sent through your apps or the
API eats them up, and both give you the path to buy more.

* **Buy email credits** takes a pack of credits through checkout.
* **Credit history** lists every in and out entry — purchases, usage, and
  adjustments called things like *plan allowance*, each with a reason line, a
  marked +/− amount, and the running balance after that entry. This is the
  cleanest way to see why the balance went down.

Keep an eye on the balance when your sending volume is planned: buying a
little more often is better than running empty right on your campaign day.

## Invoices and bookkeeping

Every paid invoice stays on the screen forever — filter or page through them
for a particular month. Each invoice shows the purpose (the plan, the credit
pack) so your accountant can tell them apart at a glance. VAT or company
details printed on it come from your [profile](https://app.wazobiamail.com/dashboard/profile) — keep that filled in.

## Payment problems and refunds

| Situation | What to do |
| - | - |
| The checkout window failed mid-way | Close it, reopen with **Pay invoice** — nothing was charged if no confirmation appeared. |
| The card was charged, the invoice stays open | Wait a minute or two, then pay again; if it stays open, contact support. |
| The auto renewal took you by surprise | The invoice explains it — if it is not needed, ask support about your options before the service is turned off. |
| Something looks wrong on an invoice | Open the amount and purpose first — most questions are about the purpose line. Then raise it on the [Support](https://docs.wazobiamail.com/docs/guides/support.md) screen. |

> [card] [Billing](https://docs.wazobiamail.com/docs/guides/billing.md)
>
> Plans, credit amounts and renewal in detail (API users).

> [card] [First day with WazobiaMail](https://docs.wazobiamail.com/docs/guides/first-day.md)
>
> Account, plan, domain and the first mailboxes.


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